Contact Center configuration

Please note that simulator checks for contact center settings in following order:

• Checks if contact center has a holiday (SAT or SUN) or has been explicitly marked as holiday with below settings.
• Not selecting a date will default the date to "tomorrow".
• Checks if contact center is closed (in non-working hours outside 8:30 AM - 4:30 PM) or has been explicitly marked as closed with below settings.
• Checks for working hours within 8:30 AM and 4:30 PM.



This means if contact center has a holiday, it will override closed or open setting.

Holiday in Contact Center:

true false

Select date

Contact Center Closed:

true false

Contact Center Open:

true false

Submit